My washer won’t drain and water is pooling on the floor — what can I try before calling a technician?

9. Check for Clogs in the Home Drain or Utility Sink
If water is backing up into a utility sink or the home drain, the issue might not be with the washer itself. Use a plumbing snake or a chemical drain cleaner to clear any blockages in the drainpipe. Ensure the utility sink is free of clogs and capable of handling the washer’s water output.
10. Look for Over-Sudsing From Too Much or Wrong Detergent
Using too much detergent or the wrong type can lead to excessive suds, which can interfere with draining. Ensure you’re using high-efficiency (HE) detergent if your washer requires it, and follow the recommended usage amounts. Run an extra rinse cycle to clear excess suds if necessary.
11. Reset the Washer’s Control Board and Check Error Codes
Sometimes, resetting the washer’s control board can resolve drainage issues. Unplug the washer for a few minutes, then plug it back in. Additionally, check the display for any error codes, which can guide you to specific problems. Refer to the user manual to decode any displayed error messages
12. When DIY Fixes Aren’t Enough and It’s Time to Call a Pro
If you’ve exhausted these troubleshooting steps and your washer still won’t drain, it may be time to call in a professional. Persistent issues could indicate more serious problems like a faulty control board or internal wiring issues. A certified technician has the expertise and tools to diagnose and fix complex problems, ensuring your washer is back to optimal performance.